FAQs
What is your delivery timeline?
Please expect delivery within 8-12 business days, give or take, barring any unexpected delays. We strive to ensure your order reaches you as swiftly as possible, but unforeseen circumstances may occasionally arise. Rest assured, we're here to keep you updated and assist you every step of the way.
What's the best way to care for your products?
Along with your purchase, you'll receive our Candle Care and Gypsum Care card, detailing essential instructions to ensure the longevity and safety of your products. Remember to store your candles in a cool, dry spot, away from direct sunlight, and never leave a burning candle unattended. While our candles may look tempting, please keep them out of reach of furry friends and little ones to prevent accidents. Your safety and satisfaction are our top priorities!
Do you make custom candles?
For bulk or custom orders, please fill out the form provided in the Events section, and our dedicated team will promptly reach out to you to discuss your requirements in detail. We look forward to creating something special together!
Can we burn your candles?
Our candles are meticulously crafted to offer a delightful scent experience even when unlit, thanks to their cold scent throw. However, if you choose to ignite yours, ensure they're placed on a stable surface and use a tray or trinket to catch any wax spillage. Your safety and satisfaction are our utmost priorities, ensuring a pleasant and worry-free ambiance every time you enjoy our candles.
Will burning the candles distort their shape?
Indeed, our candles are so adorable, it's tempting to keep them as decorative pieces rather than lighting them up! But rest assured, they're just as delightful to smell unlit as they are when burning. Enjoy their charming presence in your space, whether lit or simply adorning your home.
What are your shipping charges?
A standard shipping charge of PKR 500 applies to every order delivered within Punjab, and a standard charge of PKR 550 applies to every order delivered outside Punjab. Please note that shipping charges are subject to change based on the weight of your package. Our team will communicate any adjustments to you via text or email. Thank you for your understanding!